Terms and Conditions



In this document the following words shall have the following meanings:

1.1 “Agreement” means these Terms and Conditions together with the terms of any applicable Specification Document;

1.2 “Customer” means the organisation or person who purchases Goods and Services from the Supplier;

1.3 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.4 “Specification Document” means a statement of work, quotation or other similar document describing the Goods and Services to be provided by the Supplier;

1.5 “Supplier” mean Sweetbyte Computers Ltd, Ground Floor, The Maltings, Locks Hill, Rochford, England, SS4 1BB

1.6 “Contract” means the contract between the Supplier and the Customer under which the Goods or Services are to be supplied by the Supplier to the Customer;

1.7 “Goods” means the articles or things to be supplied by the Supplier to the Customer under the terms of the Contract;

1.8 “Services” means the Services to be provided by the Supplier to the Customer under the terms of the Contract.


2.1 These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer.

2.2 Prior to the delivery of Goods and Services the Supplier shall submit to the Customer a Specification Document which shall specify the Goods and Services to be supplied and the price payable. The Customer shall notify the Supplier immediately if the Customer does not agree with the contents of the Specification Document. All Specification Documents shall be subject to these Terms and Conditions.

2.3 The Supplier shall use all reasonable endeavours to complete the Services within estimated time frames but time shall not be of the essence in the performance of any Services.


3.1 The price for the supply of Goods and Services are as set out in the Quotation Document. The Supplier shall invoice the Customer upon delivery of Goods or services unless other terms are agreed in the Quotation Document.

3.2 Invoiced amounts shall be due and payable within 30 days of receipt of invoice. The Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 2 percent per annum above the base rate of the Bank of England. In the event that the Customer’s procedures require that an invoice be submitted against a purchase order for payment, the Customer shall be responsible for issuing such purchase order before the Goods and Services are supplied.

3.3 The prices for the Goods include the cost of normal packaging but exclude delivery, transit insurance or installation charges (where applicable).

3.4 All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.

3.5 The Client agrees to pay for any loss or extra cost incurred by the Supplier through the Customer’s instructions or lack of instructions or through failure or delay in taking delivery or through any act or default on the part of the Customer its servants or employees.

3.6 Payment shall be deemed to be made when cash has been handed to the Supplier or the amount of any cheque has been credited to the Supplier’s bank account and cleared by the bank, or cleared funds have been received in the Suppliers bank by direct transfer.

3.7 All invoices shall become immediately payable upon the commencement of any act or proceedings in which the solvency of the Customer is involved.


All Goods shall be required to conform only to the specification in the Quotation Document. No description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the Supplier and no representation written or oral, other correspondence or statement shall form part of the service or contract.


5.1 The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

5.2 All risk in the Goods shall pass to the Customer upon delivery.


Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.


7.1 To enable the Supplier to perform its obligations under this Agreement the Customer shall:

7.1.1 co-operate with the Supplier;

7.1.2 provide the Supplier with any information reasonably required by the Supplier;

7.1.3 obtain all necessary permissions and consents which may be required before the commencement of the Services; and

7.1.4 comply with such other requirements as may be set out in the Specification Document or otherwise agreed between the parties.

7.2 The Customer shall be liable to compensate the Supplier for any expenses incurred by the Supplier as a result of the Customer’s failure to comply with Clause 7.1.

7.3 Without prejudice to any other rights to which the Supplier may be entitled, in the event that the Customer unlawfully terminates or cancels the Goods and Services agreed to in the Specification Document, the Customer shall be required to pay to the Supplier as agreed damages and not as a penalty the full amount of any third party costs to which the Supplier has committed and in respect of cancellations on less than five working days’ written notice the full amount of the Goods and Services contracted for as set out in the Specification

7.4 In the event that the Customer or any third party, not being a sub-contractor of the Supplier, shall by omission or commission cause the prevention or delay of the Supplier undertaking or complying with any of its obligations under this Agreement, then the Supplier shall notify the Customer as soon as possible and:

7.4.1 the Supplier shall have no liability in respect of any delay to the completion of any project;

7.4.2 if applicable, the timetable for the project will be modified accordingly;

7.4.3 the Supplier shall notify the Customer at the same time if it intends to make any claim for additional costs.


8.1 The parties may at any time mutually agree upon and execute new Quotation Documents. Any alterations in the scope of Goods and/or Services to be provided under this Agreement shall be set out in the Quotation Document, which shall reflect the changed Goods and/or Services and price and any other terms agreed between the parties.

8.2 The Customer may at any time request alterations to the Quotation Document by notice in writing to the Supplier. On receipt of the request for alterations the Supplier shall, within 5 working days or such other period as may be agreed between the parties, advise the Customer by notice in writing of the effect of such alterations, if any, on the price and any other terms already agreed between the parties

8.3 Where the Supplier gives written notice to the Customer agreeing to perform any alterations on terms different to those already agreed between the parties, the Customer shall, within 5 working days of receipt of such notice or such other period as may be agreed between the parties, advise the Supplier by notice in writing whether or not it wishes the alterations to proceed.

8.4 Where the Supplier gives written notice to the Customer agreeing to perform alterations on terms different to those already agreed between the parties, and the Customer confirms in writing that it wishes the alterations to proceed on those terms, the Specification Document shall be amended to reflect such alterations and thereafter the Supplier shall perform this Agreement upon the basis of such amended terms.


9.1 The Supplier warrants that as from the date of delivery for a period of twelve months the Goods and all their component parts, where applicable, are free from any defects in design, workmanship, construction or materials. If the Goods are subject to a warranty provided by their original manufacturer the terms of that warranty shall instead apply.

9.2 The Supplier warrants that the Services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

9.3 Except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the Goods and Services to be provided by the Supplier.


The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that any Goods and/or Services provided by the Supplier in accordance with the Specification Document infringes a patent, copyright or trade secret or other similar right of a third party.


11.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of these Terms and Conditions, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

11.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

11.3 Nothing in these Terms and Conditions shall exclude or limit the Supplier’s liability for death or personal injury resulting from the Supplier’s negligence or that of its employees, agents or sub-contractors.

11.4 The Supplier shall not be liable under any circumstances for any loss of profit, loss of contract or other consequential loss or damage suffered or incurred by the Customer or any other person or company.


Either party may terminate this Agreement forthwith by notice in writing to the other if:

12.1 The other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;

12.2 The other party commits a material breach of this Agreement which cannot be remedied under any circumstances;

12.3 The other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;

12.4 The other party ceases to carry on its business or substantially the whole of its business; or

12.5 The other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.


All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in the Supplier by the execution of appropriate instruments or the making of agreements with third parties.


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or Services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


The Supplier and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. The Supplier may, in addition to its own employees, engage sub-contractors to provide all or part of the Services being provided to the Customer and such engagement shall not relieve the Supplier of its obligations under this Agreement or any applicable Specification Document.


The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.


If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.


The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.


This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.


This Agreement shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English and Welsh courts.


Nothing in this Agreement shall be construed as establishing or implying a partnership or joint venture between the parties or suggest that either of the parties are agent for the other.


24.1 Any dispute arising under this Agreement will be referred to and decided by the Mediator.

24.2 The Mediator will be appointed by application to The Law Society of England and Wales.

24.3 A party wishing to refer a dispute to the Mediator shall advise the other party of this intention in writing at any time during the term of this Agreement. The dispute must then be referred to the Mediator within seven (7) days of this intention being intimated.

24.4 The Mediator shall act impartially and be free to take the initiative in ascertaining the facts and the law. The Mediator must reach a decision within twenty eight (28) days of referral or such longer period as the parties may agree.

24.5 During the period of mediation both parties must continue with their obligations as stated in this Agreement.

24.6 The decision of the Mediator is binding on both parties unless and until revised by legal proceedings or agreement by both parties.

24.7 The Mediator shall have freedom to apportion the costs of mediation between the Supplier and the Customer as he sees fit.


25.1 Sweetbyte will issue a £50 Amazon Voucher referral reward to anyone who refers Sweetbyte services to a new customer. At least one hour call-out charge must be made by Sweetbyte to the new customer for the referral to be successful or the sale of a website or any other Sweetbyte product.

25.2 If the referred customer signs up with one of Sweetbyte’s monthly package deals then Sweetbyte will issue a further £50 Amazon Voucher making a total of £100 for referring a new customer to Sweetbyte.

25.3 There is no limit to the amount of referrals a single person can make providing each referral is with a new client.

25.4 This offer can not be used with existing customers who wish to up take new services with Sweetbyte.

25.5 Offer does not apply to employees of Sweetbyte, any outsourced Marketing Agencies or Business Partnerships.


26.1 Free 1 hour I.T. Support is only available to new business customers and only for the first hour. After the first hour the customer will be charged £39.00 per hour for 28 days as part of our introductory offer when using Sweetbyte’s I.T Support Pay As You Go Service. After the 28 days have passed then after normal rates will apply.

26.2 Free 1 hour I.T. support is only available to businesses within the Essex area and only usable once per new customer.

By accepting these Terms & Conditions you are agreeing to our Privacy Policy which can be found at www.sweetbyte.co.uk. This policy sets out our approach to the collection and use of any personal data we may obtain or hold in relation to doing business with you.