About Our Company
Working With You, building Relationships
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We are an IT company based in Southend, Essex, a team of IT Professionals who have worked and consulted in the IT industry for over 25 years with worldwide experience.
We specialise in IT services for businesses. Because of our vast experience, we know how complex IT can be and we help to make IT easy for you.
In modern times IT is necessary to help drive and grow your company but sometimes can be challenging to comprehend. We strive to make this easier for you to understand and look at the best solutions to help drive your business forward the right way. We provide highly skilled professionals at great business rates, providing honest and reliable, cost-effective services for your business.
“We strive to impress. We treat each customer project as our own and take great pride in providing Impressive results.”
Westley Sweetman – Founder
We take particular pride in the excellence of our ongoing IT maintenance support.
When you call Sweetbyte for Business, you will not be directed to a call centre but will speak directly with one of our team to ensure your needs are promptly and efficiently met, as we love to provide that personal touch.
Meet The Team
Taking his experience and leadership skills, Westley and his team help businesses and projects to gain a deeper understanding and greater self-awareness of how to get the best out of their IT Infrastructure. It is difficult for organisations and businesses to understand how to get the best out of their IT, but have no fear the Sweetbyte team are on hand to help you with that!
Founder - Senior IT Consultant
Westley started trading as Sweetbyte Computers in 2005 with a previous background in IT Infrastructure support for over 10 years. Westley has gone from strength to strength increasing Sweetbyte’s customer base most of which have come from recommendations from existing customers. Westley is a keen strategist and is always looking at the most efficient ways Sweetbyte can help its customers excel in their business through their IT systems.
” I have great pride in providing our customers with the best levels of service. We are constantly striving to improve every part of our service offerings, we treat each customer’s IT environment as if it were our own which reflects on our excellent customer retention rate.”
IT & Digital Marketing Consultant
Austin has been with Sweetbyte for over five years and heads the marketing and website department. Austin has years of experience dealing with clients from all over the globe and has real drive, focus & passion in helping our customers to build their online presence as well as help young and new businesses to thrive. Creating websites, building successful branding and successful online marketing campaigns. Austin helps our customers to build the fundamental foundations in place and maintain their businesses online.
” I love helping our customers to improve on their branding and especially helping new start-up businesses build their company off the ground. I enjoy my role here, and working with our customers gives great satisfaction.”
IT Helpdesk Supervisor
Lewis joined Sweetbyte in 2020 as an apprentice, where he successfully achieved a level 3 Infrastructure Communications Technician qualification. Lewis now full-time has been instrumental in helping Sweetbyte to grow and has gone from strength to strength during his time at Sweetbyte looking after customer IT problems on the helpdesk, overseeing customer project migration work and now heads up the IT helpdesk.
” From a young age, I’ve always had a great love for IT, Sweetbyte has provided me with the knowledge and support to really excel with that passion, and I couldn’t be more grateful. I enjoy all aspects of IT, from software to hardware and always aim to improve my skill set. I also feel a personal responsibility to provide our customers with the best support possible”
IT Support Engineer
Noah joined Sweetbyte in September 2023 as an apprentice studying a Level 3 Information Communications Technician qualification. Noah studied Computer Science at Sixth Form, achieved his A Levels and is now with Sweetbyte both on-site and at the helpdesk full-time learning how to apply his knowledge to the real world.
“I’ve always had an interest in IT but never had the opportunity to understand how to apply it practically. Sweetbyte has given me the chance to learn more than I could ever anticipate and gain the valuable experience needed to deliver the best service possible. I enjoy all things computer-related, from repairs to problem solving in all its forms, and can’t wait to keep progressing and developing my skillset.”
Nicola brings her extensive skills in office administration and managing all aspects of new incoming enquiries, ongoing maintenance contracts, works purchases orders and much more. Helping out in both front and back-office duties Nicola greatly helps the team working logistics as well as managing our customer contracts on a daily basis.
” It gives me great satisfaction in keeping the office organised and managing our office systems. Every day is different, and I enjoy every challenge. The team are great to work with”.
Our values and morals are reflected in our work, both in terms of how we communicate internally with each other and externally with our clients. We place high importance on honesty in our team members because we believe in providing trustworthy advice to our clients.
We are one team, and together with our clients, we will make a difference. We always remain focused on the big picture and do what’s needed. We look after and support all our client’s IT environments as if they were our own. We are always willing to go the extra mile in supporting our clients to ensure that the end result is achieved.
Community is at the heart of everything we do. We want to help local people and businesses to achieve their goals. We also provide work experience placements for school leavers and train apprentices to gain valuable experience.
Client Value Creation
The ethos behind our business ensures that we create client value; this is done by looking at the functional benefits such as reliability, integrity, efficiency and excellence. Through our value creation, not only are we keeping our rates at a low level, but collectively, with our clients, we are seeing the emotional benefits of what we do.
Respect for People
We treat everyone equally and embrace differences. We value our team members, encourage their development and help them to achieve their maximum potential. We understand that teams are best when they are made up of different people who compliment each other’s skills.
So Work With Us
We feel Sweetbyte offers companies a more specialized, flexible and tailored experience in IT, which is the heart of every business. We work with all sizes of companies, from small start-ups to large businesses, with 50+ staff. From PAYG IT support to full IT support packages, we provide services to suit everyone.